FAQ

UK: from £1.60

EU: from £9.20

Depending on the item/s and quantity ordered and to keep your precious order safe - we use a combination of hard back envelopes, cardboard wraps or cardboard boxes.

• UK 1-2 business days
• Europe: 7-14 business days
• North America: 7-21 business days
• Australia, New Zealand and Oceania: 7-21 business days
• Asia Pacific: 7-21 business days
• Latin America and the Caribbean: 7-21 business days
• North Africa and the Middle East: 7-21 business days
• Sub-Saharan Africa: 7-21 business days

We cannot guarantee these shipping estimates. Actual delivery time will depend on the shipping method you choose, plus your local and national postal services.

Nobody likes lost or late deliveries, but occasionally for reasons only known to the Post Office, some mail gets lost in the machine. However, in our experience, our delayed or lost parcels eventually find their way to your front door.

Late deliveries really depends on your local/national postal services. We find on average UK deliveries take up to 5 days and International deliveries on average take up 2 weeks, but a small amount of our parcels have taken longer. 

Please contact your local postal services to find out if they are holding your parcel for some reason.

Please get in touch after a week of receiving our "shipped" confirmation if you're worried your parcel is lost - For International orders, please leave it at least 3 weeks after shipping before contacting us.

As our items are handmade to order, please contact us within 24 hours of ordering if you wish to cancel your order.

We're really sorry to hear you want to return your item, but that's absolutely fine. Please take extra care when packaging our items to allow us to re-sell it and when you get them - please read our Returns Policy carefully for more information. We will happily refund you once we receive the item in its original condition.

Please contact us if you wish to arrange a return.