Nobody likes lost or late deliveries, but occasionally for reasons only known to the Post Office, some mail gets lost in the machine. However, in our experience, our delayed or lost parcels eventually find their way to your front door.
Late deliveries really depends on your local/national postal services. We find on average UK deliveries take up to 5 days and International deliveries on average take up 2 weeks, but a small amount of our parcels have taken longer.
Please contact your local postal services to find out if they are holding your parcel for some reason.
Please get in touch after a week of receiving our "shipped" confirmation if you're worried your parcel is lost - For International orders, please leave it at least 3 weeks after shipping before contacting us.
We're really sorry to hear you want to return your item, but that's absolutely fine. Please take extra care when packaging our items to allow us to re-sell it and when you get them - please read our Returns Policy carefully for more information. We will happily refund you once we receive the item in its original condition.
Please contact us if you wish to arrange a return.
is a small family business based in sunny Wales, UK. We love making cute diaries and planners. Take a look around our little shop if you love handmade stationery as much as we do.
Anna and Anthony