FAQ

There's a few ways to get in touch with us...

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*Please keep an eye on your email Spam folder, our reply to you might be hiding in there!

Yes. All of our products have an option to add a gift message to your order. Orders with gift messages won't include your receipt.

Great question! We take paper very seriously as we believe our books should always look and feel their absolute best - that's why we have spent a lot of time and effort to find the perfect high grade paper for our Super Fun Planners.

★ Extra thick premium paper (100gsm).

★ Super smooth ...and it also passed Anna's smudge test using her favourite biro and fountain pens.

★ Excellent whiteness and colour vibrancy.

★ Supplied direct from the UK's leading paper mill.

★ Made from environmentally sustainable sources.

Yes. Most of our listings have a personalise option.

Not at the moment, sorry.

Pas pour le moment, désolé.

No por el momento, lo siento.

Non al momento, mi dispiace.

Im Moment nicht, tut mir leid.

From 1st July 2021, EU VAT rules changed, meaning it has become very complicated and expensive for UK small businesses to ship from the UK to countries in the EU. The UK government tax agency - HMRC, are working on a simple EU export solution for UK small businesses. Once they do, we will happily ship to the EU from our website once again. More news on this to follow soon.


★ EU CUSTOMERS ONLY

For now, as Etsy all ready has a built-in solution for this, please purchase via our Etsy store until further notice. We will be happy to honor any lost Reward Stars from your Etsy purchases during this time - please contact us with your Etsy order number so we can add your Stars to your account.

https://www.etsy.com/uk/shop/aabecreative

UK postage & packing
Second Class Tracked from: £0.95
First Class Tracked: from £1.25

★ FREE UK SHIPPING ON ORDERS OVER £35 ★

EU/ International postage & packing: Tracked & Signed from £1.95

All shipping costs are based on type of product and quantity ordered - for multiple items, total weight and size will be calculated at Checkout. More information about shipping costs can be found on each of the product pages.

All prices include packaging costs and 20% VAT.

Depending on the item/s and quantity ordered and to keep your precious order safe - we use good quality strong cardboard wraps or cardboard boxes.

Your order will be handmade by us within 2 working days. We then hand your parcel over to the Royal Mail, who will deliver your parcel within the following days*

★ UK 1-2 business days
★ Europe: 7-14 business days
★ North America: 7-21 business days
★ Australia, New Zealand and Oceania: 7-21 business days
★ Asia Pacific: 7-21 business days
★ Latin America and the Caribbean: 7-21 business days
★ North Africa and the Middle East: 7-21 business days
★ Sub-Saharan Africa: 7-21 business days

*We cannot guarantee these shipping estimates. Actual delivery time will depend on the shipping method you choose, plus your local and national postal services.

Nobody likes lost or late deliveries, but occasionally for reasons only known to the Royal Mail, some mail gets lost in the machine. However, in our experience, our delayed or lost parcels eventually find their way to your front door.

Late deliveries really depends on your local/national postal services. We find on average UK deliveries take up to 5 days and International deliveries on average take up to 2 weeks, but a small amount of our parcels have taken longer. 

Please contact your local postal services to find out if they are holding your parcel for some reason.

Please get in touch after a week of receiving our "shipped" confirmation if you're worried your parcel is lost - For International orders, please leave it at least 3 weeks after shipping before contacting us.

Yes.

UK: Please contact us to get your tracking number after your order has been marked "Shipped".

International: Your order will automatically include your tracking number.

We make most of our items to order, so please contact us within 24 hours of ordering if you wish to cancel your order.

We're really sorry to hear you want to return your item, but that's absolutely fine. All of our unused products may be returned in their original packaging within 30 days of purchase.

Please contact us if you wish to arrange a return.