FAQ

Great question! We take paper very seriously as we believe our books should always look and feel their absolute best - that's why we have spent a lot of time and effort to find the perfect high grade paper for our Super Fun Planners.

★ Extra thick premium paper (100gsm).

★ Super smooth ...and it also passed Anna's smudge test using her favourite biro and fountain pen.

★ Excellent whiteness and colour vibrancy.

★ Supplied direct from the UK's leading paper mill.

★ Made from environmentally sustainable sources.

Yes. All of products have an option to add a gift message to your order. Orders with gift messages won't include your receipt.

Yes. Most of our listings have a personalise option.

UK postage & packing
Second Class Tracked from: £1.45
First Class Tracked: from £2.20

FREE UK SHIPPING ON ORDERS OVER £35

EU & International postage & packing: Tracked & Signed from £10.00

(includes VAT)

Depending on the item/s and quantity ordered and to keep your precious order safe - we use good quality cardboard wraps or cardboard boxes.

Your order will be handmade by us within 2 working days. We then hand your parcel over to the Royal Mail, who will deliver your parcel within the following days*

★ UK 1-2 business days
★ Europe: 7-14 business days
★ North America: 7-21 business days
★ Australia, New Zealand and Oceania: 7-21 business days
★ Asia Pacific: 7-21 business days
★ Latin America and the Caribbean: 7-21 business days
★ North Africa and the Middle East: 7-21 business days
★ Sub-Saharan Africa: 7-21 business days

*We cannot guarantee these shipping estimates. Actual delivery time will depend on the shipping method you choose, plus your local and national postal services.

Nobody likes lost or late deliveries, but occasionally for reasons only known to the Royal Mail, some mail gets lost in the machine. However, in our experience, our delayed or lost parcels eventually find their way to your front door.

Late deliveries really depends on your local/national postal services. We find on average UK deliveries take up to 5 days and International deliveries on average take up to 2 weeks, but a small amount of our parcels have taken longer. 

Please contact your local postal services to find out if they are holding your parcel for some reason.

Please get in touch after a week of receiving our "shipped" confirmation if you're worried your parcel is lost - For International orders, please leave it at least 3 weeks after shipping before contacting us.

Yes.

UK: Please contact us to get your tracking number after your order has been marked "Shipped".

International: Your order will automatically include your tracking number.

We make most of our items to order, so please contact us within 24 hours of ordering if you wish to cancel your order.

We're really sorry to hear you want to return your item, but that's absolutely fine. All of our unused products may be returned in their original packaging within 30 days of purchase.

Please contact us if you wish to arrange a return.

Yes. All of our prices include 20% VAT.

Our VAT number: GB296158758